Our Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Retail Radio UK collects the following data:

• Personal & business identification information (name, email address, postal address, phone number etc.)
• IP Address, data and time of visits.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

Retail Radio UK may also receive your data indirectly from the following sources:

• IP address, date and times of visits as provided by the user's own browser agent.

How will we use your data?

Retail Radio UK collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.
• To ensure that our subscription service conditions are being met and usernames & paswords are not being shared with unauthorised users.

We do not share your data with partner companies.

When Retail Radio UK processes your orders, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Retail Radio UK securely stores your data on encrypted disks on our server and backup server.

Retail Radio UK will keep your data for 3 years or longer if UK Law requires it. Once this time period has expired, we will delete your data by overwriting it.

Marketing

Retail Radio UK would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Retail Radio UK from contacting you for marketing purposes or giving your data to other members of the [site name] Group.

If you no longer wish to be contacted for marketing purposes, please contact us.

What are your data protection rights?

Retail Radio UK would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request [site name] for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Retail Radio UK correct any information you believe is inaccurate. You also have the right to request [site name] to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Retail Radio UK erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Retail Radio UK restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Retail Radio UK’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Retail Radio UK transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: 

Call us at: 07592 510734

Or write to us: Retail Radio UK, 66 Southwell Road, Norwich, NR1 3HS

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Retail Radio UK uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Enabling your access to our services.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Retail Radio UK uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Retail Radio UK uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Retail Radio UK sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
• Subscription functionality.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Retail Radio UK website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Retail Radio UK keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16 November 2025.

How to contact us

If you have any questions about [site name]’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info-web@retailcast.co.uk

Call us at: 07592 510734

Or write to us: Retail Radio UK, 66 Southwell Road, Norwich, NR1 3HS

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that [site name] has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

https://ico.org.uk/